I JUST PLACED AN
ORDER, WHEN WILL IT SHIP?

Please allow 3 - 7
business days of processing and production time for your order to ship
out. 

HOW LONG IS THE
SHIPPING TIME?

There are
circumstances that are out of control (natural disasters, holidays, weather,
etc) that may cause shipping postponements. While most packages will arrive on
time, there may be circumstances and delays that our carriers may experience.
For this reason, we do not guarantee the exact delivery time; the delivery
issue is the responsibility of the shipping company.

CAN I CANCEL MY ORDER?

You are able to cancel
your order with no penalty! You must cancel your order 24 hours after creating
it for the cancellation to be applied. If the item has already shipped. All you
need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN
INCORRECT ADDRESS!

If you have misspelled
or auto-filled your address incorrectly, simply reply to your order
confirmation email and give us the correct information. Notify us immediately
via email. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED
DAMAGED 

We do ship every item with extra padding. Despite this, our customers report
that around 1 in 1000 products arrives damaged due to mail service
mistreatment.

FOR PRE-ORDERED OR
BACK-ORDERED ITEMS

If your order contains a pre-ordered or back-ordered item, we will ship any
items we have available immediately and ship the items that are pre-ordered or
back-ordered immediately when we have them available. So if you ordered more
than one item on a single order and receive only a part of your item don't
worry, you will receive your other items shortly after.

If this happens to you, please contact us with:

    - Your order
number.

    - A picture of the
damaged product.

Once received, we'll be happy to send out
another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN
YOU PLEASE HELP?

If we still haven't managed to answer your
question please feel free to contact us and we will do our best to reply within 24 hours :)